National Car Rental

National Car Rental — Don’t bother using their online rental service or you might end up with a similar experience.

Reserved a car online 3 days in advance. I show up at the rental place. No vehicle. Apparently they need to phone you to confirm the online rental. And they didn’t. Neither the location or the head office confirms the rental. The advice given to me at counter (besides the rude treatment) was ‘you should have phoned to reserve a vehicle’

So that’s my advice if you plan on using National Car Rental - don’t use their online service. What’s the point of reserving online if you need to phone (or rely on them calling back)

I contact both the head office and the rental location and send a letter outlining my experience with them. No response. Nice customer service!